Privacy policy

Last updated: May 9, 2026

This Privacy Policy describes how Baseopro ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from baseopro.shop.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Trading Name: Baseopro Website: baseopro.shop Business Type: Individual Registered Office Address: 4 Sky Royal Terrace Burleigh Heads QLD 4220 Australia

Support Email: support@baseopro.shop Support Phone: +61 423 876 478

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Website interaction data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send marketing communications where consent is provided

4. Payment Processing

We accept payments through trusted third-party payment providers including:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Apple Pay
  • Google Pay
  • Shop Pay

Payment details are processed securely through our payment providers and are not stored directly on our servers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize content.

Cookies may be used to:

  • Remember shopping cart contents
  • Save user preferences
  • Analyze website performance
  • Improve website functionality

Users may disable cookies through their browser settings, although some website functions may become unavailable.

6. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Marketing and analytics providers
  • Legal authorities when required by law

All third parties are expected to handle personal data securely and in accordance with applicable privacy laws.

7. International Data Transfers

As our business operates from Australia and serves customers in Germany, your information may be transferred to and processed in countries outside your own country.

We take reasonable measures to ensure personal data is protected during international transfers.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights

Customers located in Germany and the European Economic Area may have rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

These rights may include:

  • Access to personal data
  • Correction of inaccurate information
  • Request deletion of personal data
  • Restrict or object to certain processing activities
  • Data portability
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

10. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Users are encouraged to review the privacy policies of third-party sites before providing personal information.

12. Children's Privacy

Our website and services are not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations.

Updated versions will be posted on this page with the revised effective date.

14. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: support@baseopro.shop Phone: +61 423 876 478 Website: baseopro.shop