Refund policy

Last updated: May 9, 2026

Welcome to Baseopro. We value your satisfaction and aim to provide a transparent and fair return and refund process for all customers shopping at Baseopro.shop.

1. General Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase or order confirmation must be provided.
  • Certain products may not be eligible for return for hygiene or safety reasons where applicable.

2. Change of Mind Returns

If you change your mind about your purchase, you may return the item within the 30-day return period.

Conditions for change of mind returns:

  • The product must be unused and in resalable condition.
  • The customer is responsible for return shipping costs.
  • Original shipping fees, if any, are non-refundable.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

In such cases:

  • Baseopro will cover the return shipping costs.
  • Customers may be asked to provide photos of the issue for verification.
  • A replacement, refund, or exchange will be offered where appropriate.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7 business days.
  • Refunds will be issued to the original payment method used during checkout.
  • Depending on your financial institution, it may take additional time for the refund to appear in your account.

5. Non-Refundable Items

The following items may not be eligible for refunds or returns:

  • Used products
  • Products damaged due to misuse or improper handling
  • Items returned outside the eligible return window
  • Personalized or custom-made products where applicable

6. Return Instructions

To initiate a return, please contact our support team before sending any item back.

Support Email: support@baseopro.shop Support Phone: +61 423 876 478

Our team will provide return instructions and the appropriate return address details.

7. Shipping Information

  • Shipping Origin: Australia
  • Processing Time: 1–2 business days
  • Estimated Delivery Time: 3–5 business days
  • Shipping Cost: Free shipping on all orders

8. Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Apple Pay
  • Google Pay
  • Shop Pay

9. Contact Information

Trading Name: Baseopro Website: Baseopro.shop Business Type: Individual Registered Office Address: 4 Sky Royal Terrace Burleigh Heads QLD 4220 Australia

Support Email: support@baseopro.shop Support Phone: +61 423 876 478

10. Applicable Law

This Refund & Return Policy shall be governed in accordance with applicable consumer protection laws relevant to customers located in Germany where required.