Shipping policy

Last updated: May 9, 2026

Thank you for shopping with Baseopro. This Shipping Policy explains how we process, ship, and deliver orders placed through baseopro.shop.

1. Business Information

Trading Name: Baseopro Website: baseopro.shop Business Type: Individual

Registered Office Address: 4 Sky Royal Terrace Burleigh Heads QLD 4220 Australia

Support Email: support@baseopro.shop Support Phone: +61 423 876 478

2. Shipping Coverage

We currently ship to customers located in Germany.

If additional shipping destinations become available, they will be listed on our website.

3. Shipping Origin

All orders are shipped from Australia.

4. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be longer during:

  • Public holidays
  • Promotional periods
  • High order volume periods
  • Unexpected operational delays

Customers will be notified if significant delays occur.

5. Estimated Delivery Time

Estimated delivery time is approximately 2–5 business days after dispatch.

Please note that delivery times are estimates only and may vary depending on:

  • Carrier delays
  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • Remote delivery locations

6. Shipping Costs

We offer free shipping on all orders.

No additional standard shipping charges apply during checkout unless otherwise stated.

7. Order Tracking

Where tracking is available, customers will receive tracking information via email after the order has been dispatched.

Tracking updates may take some time to appear after shipment.

8. Customs, Duties, and Taxes

Customers may be responsible for any customs duties, import taxes, or local fees required by authorities in their country.

These charges are not controlled by Baseopro and may vary depending on local regulations.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by customers.

If an order is returned due to an incorrect address, additional shipping fees may apply.

10. Lost, Stolen, or Delayed Packages

If your package is significantly delayed, lost, or arrives damaged, please contact our support team.

While we work with shipping carriers to assist customers, Baseopro is not responsible for delays caused by circumstances beyond our control.

11. Damaged Deliveries

If your order arrives damaged:

  • Contact us within 7 days of delivery.
  • Provide photos of the damaged packaging and products where possible.

We will review the issue and arrange a replacement, refund, or other appropriate solution.

12. Contact Information

If you have any shipping-related questions, please contact us:

Email: support@baseopro.shop Phone: +61 423 876 478 Website: baseopro.shop